The Best-Run Local Governments Run on CivicPlus Technology

Streamline operations, boost engagement, and nurture public trust

Working Better, For Everyone

When your staff and departments work better, government works better. With intelligent automation for staff and a unified experience for residents, CivicPlus® solutions help increase process efficiency by up to 40%, freeing staff to improve community engagement.

13K+ local government customers

100K+ public servant users

340M+ resident users

25 years experience

98% customer retention

Solutions for Impact-Led Governments

• Municipal Websites
• Agenda and Meeting Management
• NextRequest
• Web Accessibility
• Recreation Management
• SeeClickFix 311 CRM
• Social Media Archiving
• Asset Management
• Community Development
• Mass Notification System
• Municode Codification
• Process Automation and Digital Services
• Utility Billing

Meet CivicPlus Intelligence

Explore intelligent tools for improved resident and staff experiences.

Unified, Singular Resident Experiences

Community is personal.

Our government technology platform empowers residents to find answers, submit forms, access agendas, sign up for mass notification messages in the right language, and more—all with a single sign-on and profile.

Supercharge and Connect Every Function

For governments to operate smoothly, departments, staff, and residents need to be able to find answers, complete their tasks, and communicate without hassle. CivicPlus connects all of your teams and functions, so they work better together for your community.

Administration

• Build community trust through effective, transparent communication and service
• Strengthen compliance, accessibility, and readiness
• Increase staff efficiency and cut costs by digitally transforming manual, paper-based processes and improving collaboration
• Lead with impact and confidence by delivering unified information, services, and resources for your community

Communications Director/PIO

• Create content and shepherd it through the approval process without snags
• Ensure a functional website that substantially complies with the WCAG 2.1 AA accessibility standards and serves residents’ needs
• Streamline communications, experience, and engagement
• Communicate quickly during emergencies

Clerk

• Automate minutes-taking and reduce time spent preparing agendas from days to minutes
• Push new ordinances live to the public in 10 seconds
• Enable greater transparency for residents, elected officials, and staff
• Simplify Freedom of Information Act (FOIA) compliance with resident self-service and automated routing

Recreation Director

• Increase participation and energy with easier registration and payment processing
• Simplify recreation operations across facilities, programs, and workflows
• Market programs and catalog offerings to boost engagement
• Improve accessibility for all residents

Community Development Director

• Manage, track, and report on complaints
• Streamline permit submissions, approvals, and inspections to support efficient building and responsible growth
• Track annual license renewals and automatically remind residents when applications are due
• Empower residents to easily apply and pay for permits and licenses online

Keeping You a Step Ahead

With clear audit trails, the latest security, and flexibility to evolve with the times, our solutions continuously innovate to ensure governments of all sizes can handle compliance, accessibility, emergencies, and growth.

No One Gets You Like We Do

As former government leaders, we know the tension between meeting residents’ service demands and managing tight resources. It’s why fewer than 40% of residents rate their local government positively—and why thousands of high-performing civic leaders trust CivicPlus to help improve operations and community sentiment.

Testimonials

• After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I realized — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial of CivicPlus Social Media Archiving software... the rest is history.

Jeff Caponera
Police Chief of Grafton, WI

• CivicPlus has helped us improve relationships with our community members and build trust in a number of ways. First and foremost would be our town website. We’re able to keep communications and information current and accessible.

Brianna Sunryd
Communications Manager and Community Participation Officer

• Our staff and the public are so tired of having to sign in to different systems. With CivicPlus, we have a platform that offers a single log-in whether you’re signing up for alerts or watching a board meeting, and people really like that.

Melanie McDonough
Lebanon, NH Chief Innovation Officer

• With limited resources, we’re trying to get the most value from our staff and available funds. The combination of maps, data, service requests and work orders offers us the foundation to make the best decision.

Jaci Vogel
Deputy Director of Public Works Operations for the City of Topeka

• CivicPlus has done a fantastic job of engaging customers, soliciting feedback, and using that feedback to enhance its products.

Web Specialist
City of Key West

References
*Pew Research Center. Americans rate their federal, state and local governments less positively than a few years ago. Published April 11, 2024.